Employee of the Month
We are going to give just two examples of why we have chosen, Service Technician, Brian Chiesa, as our Employee of the Month for Sept. 2015.
Brian got a call to go to a fall service clean and check. The homeowners were a very elderly couple. They have a reusable/cleanable air filter in the furnace. He took it outside and properly cleaned it. When he was all finished, the air filter was still pretty wet and he was not comfortable reinstalling it yet. He temporarily installed a paper filter in its place and told the homeowners what to do when the filter dries. He noticed the husband has had a stroke sometime in his life but seemed to be ok at that time. Just in passing he mentioned to the salesmen what a wonderful couple they were
Less than 2 weeks later he got a service call to return to the elderly couples’ home. Brian went to the door and the wife answered. She asked Brian "what direction does the air filter go in?" He told her, but said, “let me just put it back in for you”. As they were on the way to the basement Brian asked "where's your husband?" The wife with a wavering voice said he passed away last week. He obviously gave her his condolences. He assured her all her HVAC need will be something that she will not have to worry about. We (Welsch) are just a quick phone call away.
Then to sweeten the deal, since the cleanable filters are quite a bit of work for anyone to install, he gave her a few paper filters free of charge. He showed her how to put them in and told her that this will be enough filters to get her to her next maintenance. This is a perfect example of thinking outside the box and doing the right thing.
While I don’t have as many details on this example, I want to relay it because I (Butch) personally saw it happening. Driving home one evening on Olive St Rd. near an intersection, I saw one of our service trucks parked with no one inside. I was naturally concerned and looking in that direction saw someone helping what appeared to be an elderly man getting up from the street. I was naturally concerned an accident had occurred, but due to my position and the traffic on Olive at that time was unable to pull over in that direction. When I informed Denise, in service, she was already aware of the situation. It seems that Brian Chiesa was at the intersection and saw this elderly gentleman attempting to put a sign in the ground fall onto the street. As a result Brian pulled over and rushed to assist the gentleman before anything more serious happened.
This example of going out of your way for someone is what our company is all about.
Congratulations to Brian Chiesa –well deserved Employee of the Month for September 2015.
We are a SERVICE oriented company. That’s why you will ALWAYS be answered by a live person, 24 hours per day, 365 days per year. We have Service Technicians available at all times to serve you. Our Service Number is 314-567-6347.
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For other recent events, see the “Welsch Happenings” section under the “About Us” tab.
Since cool weather has arrived, now is the time to schedule your fall Furnace Maintenance Check. Remember a lot can happen over the summer. Birds build nests in flue pipes, spiders congregate to the furnace burners. For the safety of your family and your piece of mind call us at 314-567-6347 to schedule your furnace Maintenance Check.
Town and Country Parade:
We had our 1948 truck and midget race car in the inaugural Town and Country Parade. The Parade included many celebrities including Red Schoendienst, Whitey Herzog, Ozzie Smith, numerous retired Football Cardinal players along with a large number of other dignitaries. We were lucky to have our truck visited by Lori Chalupny, a Member of the recent Gold Medal Winning US Ladies Soccer team. Despite the chilly fall afternoon a large ground was on hand and we got to see and be seen by many of our long time customers.
Remodel or Lower Level Finish:
If you are planning a remodel or are finishing your lower level make sure that your general contractor is using a licensed, qualified heating and air conditioning contractor. Even minor changes in wall locations can have a major effect on the comfort of the home. Often a simple relocation of a supply or return will solve the problem, while in many cases, especially extensive remodels, a complete analysis of the heating and air conditioning system should be performed.
When doing a lower level finish it is wise to consider a zone damper system. This will insure that you will be comfortable in your newly finished lower level.
In either of these cases, we have the expertise to properly assess your future needs and offer the proper solutions that will provide you with comfort when your work is completed. You are making an improvement in order to enjoy your home even more. You will want this newly redone home to be comfortable and we can make sure that will happen for you.
You or your general contractor can call us for a free proposal at any time. 314-872-8070.