I just wanted to tell you what a great experience it was to work with your company when they recently installed our new furnace and air conditioner. The guys and the office were terrific and we couldn’t be happier with the work and the performance of the new system (our old one was 23 years old give or take). You’ve created a great team there. Thanks again.-- Bill B.
We got four estimates and two of them were pretty high and two were very close, Welsch being one of those. But at the end of the day I was very happy with Welsch and the amount of time they took to figure out the right size AC and Furnace for us. I felt they were very honest and had been in the community for decades. My home is much warmer now!-- Dan P.
I would like to again compliment one of your fine employees. He comes two times a year and is always on time, I told him if he is early come anyway, so now he is a little early, great. He is very efficient and I think does a good job, we have no problems thru the year. We have used your company over eight years, we could not be more satisfied.-- Dan V.
I just wanted to drop a note of sincere “thanks” for the wonderful service we received today. When my kids called me this afternoon to tell me that the A/C was blowing warm air and that it was 84 degrees in the house, I immediately called Welsch’s emergency service line from my office. I was told we would be put on the emergency/overtime schedule and that a technician would call me. I left my office in Bridgeton immediately — and Welsch beat me to my house by over 5 minutes! Ken (our technician) was great. He had the problem diagnosed quickly and had us back up and running/cooling in just about an hour from the time that I called for help. That’s amazing! Thank you so very much for your wonderful service!-- Jane C.
I was very happy with the prompt, professional service when we purchased our new furnace. All options were presented in a clear, concise way. I would definite recommend Welsch.-- Mary H.
You have done an excellent job coordinating and expediting all of our service work. You have kept our owner and tenant happy! Every representative I have met and worked with is an outstanding ambassador for your company. Appearance, knowledge and service are second to none. You are number one! Please pass along my sincere thank you to Mr. Welsch and your entire Welsch Team Employees.-- Roger S.
Steve W. arrived on time. He cleaned out the air filters and showed me how dirty they were. He checked the outdoor AC units and cleaned them out. Said there was a lot of pine needles in them. One of the AC units was slightly low on freon and he suggested we keep an eye on that in the future. Steve was very engaging and pleasant and explained everything he did. I have used Welsh Heating & Cooling for many years and would highly recommend them.-- Kyle P.
My wife and I got home last night at 10:00 to find that our main floor furnace was not working. We have an upstairs furnace as well but no one lives there right now. I immediately called the people who put the HVAC in our house originally and who I have used throughout the past 16 years-Welsch Heating and Cooling. I spoke directly to a live person (not in India) and we agreed we could make it through the night. At 7:15 this morning they called to better understand the problem. At 9:00 their service man was at our door. He diagnosed the problem and offered to fix it or, since it would be expensive, suggested replacing the 16 + year old furnace. We agreed on a very good price. At 12:00 the installer was at my house. At 2:30 we had a new furnace up and running. Wow, still 8 hours left before it will be 24 hours since the problem was noticed. There is still fair and good service in this world and that’s why I need to share.-- Ray W.
We just wanted to thank you for the excellent customer service your company offers. We have been clients for close to 20 years, having regularly scheduled service calls. Well the time finally came again, last night we called about 9 PM…We got a human (shock!) and the service tech on call called within 15 minutes. He said someone could be there at 7AM and they were! The service tech came, told us the “bad news” but then proceeded to “make it happen” so we could get the new unit in today (Saturday) because my husband and I are both travelling next week. The office helped, along with another young man that came in on his day off to help.-- Steve and Viki F.
I just want to take a moment to thank you for the manner in which a service request was handled yesterday, May 29th.
First of all thank you for getting a technician out here with a few hours.
Secondly, I really appreciate the way the resolution to my problem was handled.
Rob was prompt, courteous, and obviously, very knowledgeable. His diagnosis was that the fan blade (wheel) on the blower motor was out of balance or cracked which was causing the bearing noise from the motor. He suggested that we replace the wheel and since the motor was just replaced last year, Welsch would replace the motor under warranty also because the wheel problem could have caused stress on the motor which, in turn, could result in premature failure of the motor.
The point is, I just want you to know how refreshing it is to be dealing with a company that, first of all, employs folks the caliber of Rob, and additionally stands behind their products and services and REALLY TAKES CARE OF THEIR CUSTOMERS.
I really feel, as usual, Welsch treated me very fairly.
Just wanted to let you know how grateful I am for the wonderful service I have received over the years from your company. ALWAYS super fast response time for repair work, from office staff calling for appointment, to calls the repairman is on the way, to the professional/courteous repairman that do a wonderful job. I know my cooling/heating system is antiquated and on its last leg, you can be sure your company will be my only choice to replace them. Thanks-- Matthew K.
I’m not sure if this is the best way to reach you with a big thank you. David and Chris did a great job over the weekend fixing our HVAC system. You guys installed it last November. The thermostat died. I called early Sunday morning and David and Chris worked together to figure out the issue and find a replacement thermostat. It was installed before noon. You really saved my bacon – my very pregnant wife was quite vocal about her need for air-conditioning. The swift action by David and Chris averted a serious crisis! Thanks. I will be glad to be a reference for your service if it helps.-- Fritz F.
I had other bids for an A/C and furnace, and Welsh was not the lowest bid, but it was the professionalism and knowledge of Rick (estimator), and the Lennox product that caused me to choose Welsh (for the 2nd time) to install the new system. I was just as impressed with Mark (installer) and his installer colleague with their attention to detail on the install. They finished under 6 hours, and the install appears to be excellent. That’s great since an HVAC system’s reliability has more to do with a professional install than the reliability of the equipment itself. But I am sold on Lennox, since Welsh was replacing an original Lennox HVAC system that had lasted 23 years, and the furnace could have gone on probably for many more years. You can’t go wrong with a Welsh installed Lennox HVAC system in my opinion.-- MW
Service of the highest quality and friendly service personal-- James W.
Thanks so much for taking care of our urgent heating needs.-- Meryl S.
Perfect dealer to do business with.
Very courteous,very professional,very patient. Workmen were exceptionally efficient. Excellent cleanup. Explained everything that even an old guy like me could understand it. Sales rep was outstanding.,and office staff is tops. Would highly recommend this company to everyone.
Removed old equipment and installed new heating & air-conditioning system in our home. All work was completed in one day as promised, and performed in a very professional manner.-- Horace P.
Our a/c fan went on the hottest day of the year. We have used Welsh for years and they were quick to respond and had a new system in the next day. Couldn’t be happier.-- BCM
bought the Annual Maintenance Agreement $178.95 for 2 visits per year. The A/C and heating system was checked and filters were changed as needed.-- Nicole M.
Very fast installation
Our gas furnace replacement was completed in less than 2 hours! Everything was cleaned up and working in about half the time I expected.
They were very professional. Left the jobsite very clean. Explained the equipment quite well. Walked me through the several rebates. Overall, I cannot think of one bad thing about my experience.
On Sunday evening during the high heat, I called as the a/c was providing warm air. I received a call that Service was alerted. Without any intervention on my part, the problem was determined and a new a/c was in operation by 2:00 PM. That’s “organization”.-- Russ B.
Very courteous,very professional,very patient. Workmen were exceptionally efficient. Excellent cleanup. Explained everything that even an old guy like me could understand it. Sales rep was outstanding.,and office staff is tops. Would highly recommend this company to everyone.-- Bill53
Your people did a wonderful job with the HVAC installation work, and I truly appreciate your accommodating my schedule and my Freon concerns. Mr. Welsch you have some very nice people working for you.-- Louis G.
Just sending a note of thanks for a job well done with the furnace and air conditioner replacement at my home. I appreciate your efforts on the sales side of this project. I also want to thank the men for the professional installation. They were prompt, friendly, informed and answered all of my questions about the installation. The County inspector showed up this morning and passed the installation. Please pass along my thanks to the guys.-- Tom P.
We have been using Welsch for over 20 years and have been impressed with every aspect of their service and products. Everyone is knowledgeable, friendly and always ready to help. We always highly recommend them to our friends.-- PN
Salesman professional and personable. Installers on time and careful to not dirty up house. New A/C works great.-- Davy L.
We’ve been customers of Welsch Heating and Cooling for the past 40 years. There has never been one time when their service has not been exemplary!-- Debbi H.
On another note, my mother received her very generous Bread Co. gift card (for recommending you to me). She has promised to take me out for a delicious lunch. We both thank you. It is difficult to find businesses today that provide personal and dependable service. The Welsch company is steadfast in the way you take care of your customers. This quality sets you apart from others and is the reason you are successful. I certainly felt comfortable purchasing from Welsch and will definitely refer you to anyone I know needing your services.-- Cindy N.
Welsch Heating & Cooling were professional from the first steps to the completion of my project. They replaced two furnaces in my house. The sales rep was trustworthy with the units he recommended. He also pointed out existing ventilation problems that could be a safety concern. The installation crew were friendly and efficient. They cleaned up their work area and removed old units without any problems. They addressed the saftey concern to ensure furnace was ventilated properly to code. They took care of city code inspections before completing the job. Service crew had to be called out twice thereafter to adjust ventilation and blower settings. Service crew was professional and friendly.-- Marcus P.
Purchased a new air conditioner and furnace and was impressed from the initial sales contact, to verifying what we needed, installation and clean up. Everyone we dealt with did a great job and we love our new system.-- Kara L.
I think you should know the type of people you have working for you. I can only say good things about the crew that came to my house today and installed an American Standard Central heating and air conditioner. Dave, Brian and Mark worked as a team – taking a two day project and making into one. They did not stop for a break or lunch. Your men should be commended on their excellent service, professionalism, knowledge and patience. Thank you for your business – one that we will highly recommend.-- Joe and Sharon M.
This is just a short note to let you know how courteous and educational our recent technician was serving us for our regular fall service. I was searching for someone to explain these issues to me and he knew his subject matter and was more than gracious with his time educating me.-- Renee K.
Welsch did a great job installing our outdoor a/c unit and replacing the coil. Quick, professional, polite and treated my fiancé with respect. Really appreciate the work they did.-- Mike M.
The furnace went out during a cold snap in March. Welsch was here with different options available from repair to a new unit. We opted for a new air conditioner and heater as the old one was close to 15 years old. They were competitive with other dealers so we went with them. It was installed within 48 hours. My family has used Welsch for many years and keep coming back. They seem to be reliable and honest in their dealings.-- Jean P.
We have used Welsch before. This was part of an annual heating and annual air conditioning tune up. We have two air conditioners and furnaces so the price, in my mind was reasonable. ($290 combined for the two inspections and tune ups.)
They checked and cleaned the system and checked for correct amount of Freon and did it well.-- John M.
Welsch Heating and Cooling came out fast (our old unit stopped on a Friday – our new one was in by Monday.) They were very responsive to our needs and very helpful during the installation and followed up to ensure we were happy with our service!-- Corinne D.
Welsch Heating and Cooling has always been a great company for my family’s HVAC needs. Pure professionals!-- JDO
By the way, Welsh just installed a new system (furnace and a/c) in my father’s town house in Eureka. His a/c went out during the height of the August heat wave. Denny Turlin was our sales rep. As always, we got great service from Denny and your company!-- Brad J.
Welsch had been doing the maintenance on my old system, which was replaced with a new one this winter. From the service on the old to the installation on the new, I have been very happy with the quality of the work and the excellent service I get from everyone in the company. I love the new thermostat I can control with my IPhone! I love my service tech Chris. He is so great about giving me tips on using the system!-- SF
We have lived in our house for 16 years and have struggled with the poorly designed heating & cooling system for 10+ years. Welsch designed a new system that has brought renewed comfort to our living space. I wish we would have hired Welsch 11 years ago!-- Richard H.
Rick did an outstanding job of assessing my needs, making appropriate suggestions, and fielding follow-up questions in a timely manner. The install crew was efficient and completed the install by early afternoon. While the crew did remove all the old components the basement floor could have used a sweeping – but I did add five sheet metal screws to my collection. I liked the rigid PVC drain line rather than the old hose drain line. The inspector suggested adding a bead of caulking on one furnace seam and twice mentioned “these guys do fine work”.-- Larry M.
I wanted to take a moment to express my gratitude for the outstanding service I received Monday from repairman Chris Sasse. Chris came to my house Monday morning, shortly after reporting a non-functioning thermostat. (We had no heat for 24+ hours.) He replaced the 1+ year old iComfort Wi-Fi thermostat, AND made sure everything else with the furnace was in tip-top condition before he left! It was reassuring to find that using Welsch Heating & Cooling was indeed a very wise decision!-- Carla H.
We have used Welsch for over 30 years and have never had any problems. I recommend them highly. Very fair, prompt, friendly people and competitively priced.-- Bob H.
We had Welsch replace one of our old air conditioners, air handler etc with a new Lennox! The whole process from estimate to completion was first class!!! Will definitely use them again!-- SR
Our family tried 4 other company’s in St. Louis to replace old boiler and three AC units for a 4,500 sq. ft. , 100 year old home. It was a VERY complex project involving a lot of thought and creativity. The project was also completed a week before its expected length.
Rick worked closely with our family every day and was very knowledgable, but most importantly, he is a great person first!
The team did a great job and provided exactly what we needed for our home.-- Mike P.
Welsch employees have always been professional and helpful. They have provided the best service and solutions possible to all of our needs over the years.-- JPatti
They were very professional. Left the jobsite very clean. Explained the equipment quite well. Walked me through the several rebates. Overall, I cannot think of one bad thing about my experience.
I felt the need to write and praise your company! I have used Welsch for almost 15 years for heating and a/c maintenance and service. I had a slight emergency today, called this morning and you had someone come this afternoon. Chris Sasse was the technician and could not have been nicer or more helpful! In this day and age, I find it remarkable the integrity and commitment to customer service and satisfaction of your company. Thank you so very much! You have a customer for life!-- Paula J.
We called Welsch to provide a second opinion after another service provider recommended a new furnace. The technician was not only professional, prompt and courteous, he was unbelievably thorough! He insisted on combing through every aspect of our furnace to diagnose a problem, and found one in the most unlikely of places. (It seems a June Bug had gotten trapped in part of the apparatus that controls the air flow, and as a result, it was causing the system to malfunction.) He removed the dead bug, and our furnace has been working ever since. This was well worth the price of the service call, and we will most certainly use this company for our future HVAC needs.We called Welsch to provide a second opinion after another service provider recommended a new furnace. The technician was not only professional, prompt and courteous, he was unbelievably thorough! He insisted on combing through every aspect of our furnace to diagnose a problem, and found one in the most unlikely of places. (It seems a June Bug had gotten trapped in part of the apparatus that controls the air flow, and as a result, it was causing the system to malfunction.) He removed the dead bug, and our furnace has been working ever since. This was well worth the price of the service call, and we will most certainly use this company for our future HVAC needs.-- Lynn P.
Thanks for your help today! Our AC is back in working order.-- Lisa D.
This note is to thank you for the excellent service we received from you. At 4:30 AM we called the answering service. We received a call that the technician was in the driveway. After a quick diagnosis, he went and got the needed part and by 8:45 AM he had our furnace running again. You have made this customer very pleased with your service.-- Joan Z.
Welsch Heating and Cooling Company provided me with excellent and timely service for my furnace repair on 10-23-14. The furnace was not working properly and with the cold months approaching, I knew I needed to have quality service to have our furnace up and running again. Mr. Rick Turlin provided me with excellent service. He answered all of my questions and the repairs were made very swiftly. Our furnace is now running smoothly and I could not have asked for more quality professionals who provided great service.-- CHarts
I have always received good service from Welsch. Today Brian C. came for my annual furnace service. He was very professional, yet friendly. He happened to arrive at a moment of crisis, as the float broke off of my sump pump just a few minutes before. He was extra patient, and even looked at it to give me his opinion whether it could be repaired, or if he agreed with me that I needed a new pump. It only took a few minutes, but it I was thankful, as I know he has a busy schedule. His customer service was exemplary.-- Helen P.
I have used Welsch Heating and Cooling for over 17 years. They are always responsive and very helpful!-- JDS
I want you to know how pleased we are that we chose your firm to do the work that was needed in our home. My husband and I are so pleased with every aspect of the job. Our very noisy, over sized furnace, that was located in a closet outside of our bedroom door is history. We now have a new and very quiet furnace located in our attic and we can sleep through the night for the first time in five years.-- Carla G.
Enclosed is payment for my new A/C and furnace. Your workmen were exceptional. Ilene O.-- Ilene O.
Beginning with the initial contact I felt comfortable with the completeness of information given and the professionalism during bidding and installation. Installers were respectful and willing to answer any questions. This first experience along with the recommendations received from friends assure me this is a company I know I can trust to give me continued service.-- 1000Swifts
We built our home 12 years ago so we have had a lot of experience with Welsch. That experience has been especially good, but it became especially so yesterday. Our upstairs thermostat required new batteries so I put in three new batteries. I could not for the life of me program the thermostat so the air conditioning would work. I called you and in spite of a work overload, the Welsch man showed up in a short time and in 5 minutes had it going. I asked him, “Can I pay you or will Welsch send me a bill?” He said, “They told me if it was quick and simple don’t charge anything.” I want you to know that we appreciate that kind of consideration. Not too common in today’s world. You can be sure I will tell many people.-- Bob P.
Installation technicians were here on time saw them a few minutes before they knocked at the appointment time. I really felt bad for them considering the weather today. But, they are really hard working professionals and weather did not impede them! They installed both a new furnace and air conditioning unit (before the new laws take effect next Spring). They do excellent work and are courteous to the customer! You don’t always see the kind of work they do or courtesy anymore. I am thankful for their efforts and they represent Welsch well.-- Paul S.
• Had to call Welsch this morning to ask about a thermostat issue. Both of the people I spoke with (the receptionist and the service tech) were extremely nice and helpful. The service tech gave me a few different options to try to rectify the thermostat issue before scheduling a service call. How many companies will do that? But Welsch is smart enough to know that scheduling service calls when they might not be needed is a waste of your time and money. You certainly can’t say that for many service companies!
I continue to highly recommend this excellent company!-- John H.
I would like to compliment you on the quality of work and courtesy of the technicians who did the installation. These employees are certainly an asset to your firm.-- Dan J.
We have radiant floor heat, but added a heat pump. We also needed a new AC. Job took 2 days, since it was such a big job. Very professional & friendly gentleman we had come work. Even had a few new vents put in. The AC has never been cooler and we are so very happy.-- Brenda S.
I cannot remember the cost, but we got a new furnace and AC unit. They also installed a new thermostat that does wifi. I was pleased with their prompt, neat service.-- Barbara U.
I was extremely impressed with the technician. He came and looked at my unit to see what they can do to make it work more efficiently. He also told me exactly when he was coming and he was fair in pricing. Very professional. I really appreciated him. I commend the servicemen from Washington Missouri . He did a detailed excellent job! I would recommend them to anyone!-- Kathie T.
Just wanted to say thank you for the good service earlier today. Phil came to our house this morning and got our A/C unit back up and running and the house is quite cool now. Be sure to thank him for me – it’s nice to actually have to turn up the thermostat.-- Chris N.
Dependable service. I have worked with John for several years. He is nice and always on time. I trust his advice. It is reassuring to have someone who knows my home system so well. The company has always been responsive to my heating and cooling needs and they are very friendly. I love that they are a local company as well.-- Robert P.
I wanted to inform you that (the city) just completed the inspection of the two systems installed by Welsch. The inspector noted that the installation was a first rate job. I, too, would like to thank you and the entire Welsch Team for a very professional installation from start to finish. The new systems are performing well.-- Dick O.
They did a great job on installation of new duct work & installing furnace with new outdoor unit.-- RHK
We apologize for not sending this note earlier, we wanted to thank you so much for the wonderful afternoon. Not only was Denny a great tour guide, we met many players and were able to get great autographs for our kids! We loved the afternoon and will remember that for a long time!!! Thanks again for the wonderful service over the years and this AWESOME experience!-- Scott & Betsy N.
Yesterday (Thursday) I called with an air conditioning problem. After my call a serviceman contacted me (he was working in North County) letting me know that he will call again. He did and 15 min later he arrived, diagnosed the problem and fixed it. The heat was suffocating, I watched him work. I would like to commend him.-- Frank H.
A service tech came out today and looked at my residential boiler and was very helpful. He is a wealth of information and did a great job.-- Erik E.
Lost air conditioning on Labor Day weekend when it was high 90’s. They actually came out on Labor Day and found the problem. It was the blower on the furnace. Serviceman recommended that I replace the furnace, which I did. The cost to put in a new blower was almost half of a new furnace which was more efficient. The day after Labor Day they were there first thing in the morning and installed the new furnace. They did not cut corners and the install was done correctly. I also used them in the past for a new air conditioner and had the same excellent service. Would use them again if needed. Very, very satisfied.-- RD
Had one air conditioner serviced. Tech was punctual and professional.I appreciated the update as to when the tech would arrive.-- Paul K.
P.S. I forgot to mention that Ed was our family repairman for a long time — I have good memories of him giving me broken parts to play with/disassemble when I was a kid!-- Nick S.
From the moment we requested an estimate of our needs and the costs, we were satisfied. The technicians were friendly, competent and cleaned up…there was no mess. They worked in a timely fashion and we were able to carry on our regular routines without hampering their work.-- JMGM
They installed a new furnace and a-coil for us. The installers were very professional and did a great job.-- Mike S.
I have used them since 1997 and have never been disappointed! Once we had a horrible sickening smell in our house. The gas company couldn’t and told us to call the fire department who said maybe it was The furnace. It was 2 degrees F outside and we had to leave the house open. The man from welsh said it wasn’t the furnace but he promised he wouldn’t leave till he found it. Turned out a gas can had spilled in the garage and got into insulation near furnace, so the smell permeated the house. Way above and beyond. We also the help they gave us in installing the furnace and AC…they did lots of explaining and helped us learn how to use the new thermostat. They could have told us to read the manual.-- VC
I could not be happier with my decision to use Welsch.-- Jeff C.
Hi Carol – just a note to let you know how much I appreciate the customer service of Welsch Heating and Cooling – didn’t know how to email your husband, so I thought I would let you know.
Yesterday – Sunday – my heater quit (it is not quite 1 year old). I called your answering service and received a return call within 15 minutes. David walked me through all the possible fixes and then had me restart the heater. It popped right on. He then said that he wanted someone to look at the unit to make sure all was well. I received a phone call from your company at 8am today telling me to expect a service tech before noon! He came at 8:30, checked everything out – cleaned the fuel ” igniter thingy” and said that it should be fine. He was out of here in 45 minutes! Very nice man.
I love the Bryant system that you all installed last year and I love your customer service!
Just want you to know how very happy we are with the excellent job Mike did on all of our copper gutters/flashing and dormers.-- John and Mary P.
Rick, your guys were very professional and left the place clean. Tell them I appreciate it.-- Ken S.
2175 Welsch Industrial Ct,
St Louis, MO 63146