Please click a question to see the answer.
What kind of system will keep me comfortable?
Since most of us spend the majority of our time indoors, it makes sense to have an indoor environment that’s healthy and comfortable.
While your home may have unique needs, the best way to insure your comfort and health is to have your heating and cooling system provide the right balance of heating, air conditioning, air cleaning and humidification. No other single system plays a larger part in how much you enjoy your time at home or in how much you pay out to utility companies each month.
Hot News, Cool Stuff
For most of us, comfort starts with keeping our home the right temperature, whether that’s toasty warm on bone-chilling winter nights, or pleasantly cool in the dog days of summer. Maintaining the perfect temperature is the job of your heating and cooling equipment.
Today’s heating systems are more efficient and reliable than ever, but heating is still the single largest energy expense in most homes. In northern climates, it may account for up to two-thirds of the energy budget. So it’s important to understand what kind of system will give you both comfort and affordability.
Gas-fired furnaces provide warm, even heat throughout your home by circulating heated air through ducts. Boilers typically heat your home by circulating steam or heated water through a system of pipes and baseboard or radiator-type heat exchangers. Today’s furnaces and boilers are far more efficient than they were even a decade ago.
On those sweltering days of summer, air conditioners provide cooling relief by taking heat from inside your home and moving it outside. In the process, they remove humidity from the air so you feel even cooler. New technology has made today’s air conditioners quieter, more reliable and more efficient than ever before.
Right on the Money
Thermostats help your heating and cooling equipment maintain the optimal temperature setting with the utmost energy efficiency. Today’s electronic models are a vast departure from earlier mechanical styles. Microprocessors allow you to program your home temperatures to suit your lifestyle, so you can keep things comfortable while you’re home and automatically set back your temperatures to save energy when you’re away or sleeping. That keeps you comfortable all the way to the bank.
Today’s “tighter” homes are built to be more energy-efficient, and many seal in air as effectively as they keep the weather out. That may sound good at first, but it also means that air quickly gets stale. Plus, dust and other pollutants circulate throughout your home, settling on furniture, drapes, your heating and cooling equipment or, worse yet, your lungs. Today’s mechanical and high-efficiency electronic air cleaners offer trouble-free, low-maintenance cleaning that will remove up to 95% of all airborne particles and make your home environment healthier and more comfortable. A ventilating system can provide up to eight air changes a day and eliminate the unhealthy build-up of gases and contaminants in your home. It’s literally a breath of fresh air.
How Dry I Am
Winter takes its toll on your indoor environment. The warm, dry air from your furnace can damage wood moldings and furniture and sap your skin of its natural moisture. It even makes you feel colder because your body senses heat as a combination of temperature and humidity. If you add humidity with a humidifier, you can actually set your thermostat a few degrees lower. You’ll feel just as warm, but you’ll notice the difference on your utility bills! Plus, you’ll replenish much-needed moisture to your home, making it a healthier, more comfortable place to spend your time.
In the Comfort Zone
Wouldn’t it be great if you could turn off heating and cooling in a room the same way you can a light switch? You wouldn’t have to waste energy by heating or cooling a room you’re not using. A zoning system is the perfect solution. By putting heating and cooling where you need it most, zoning can enhance your overall comfort and reduce your energy costs – by as much as 30%!
No matter what climate you live in, you’ll find the best combination of comfort and energy savings with a complete indoor comfort system. Today’s energy-efficient components work together to give you precise temperature control, healthy air and the right level of humidity – and the savings on your utility bill might just make you the most comfortable of all.
What should I look for in a new furnace?
The three most important factors to evaluate when you’re considering purchasing a new furnace are:
1.Quality 2.Efficiency 3.Comfort Features
1. Quality –
When you buy a new car, the quality of it helps determine how well it will perform and for how long. A furnace is really no different. Purchasing a brand name that has a reputation for quality and reliability can save you headaches and extra expense down the road.
New furnaces by Welsch, for example, undergo a rigorous series of quality tests and checks during production, with many of the tests being performed on every unit – not just on random samples. Plus, we back every furnace in writing, with a written warranty on the heat exchanger (the heart of the furnace) and the entire unit.
2. Efficiency –
A furnace’s efficiency rating, or AFUE (Annual Fuel Utilization Efficiency), tells you how efficiently the furnace uses fuel. In general, the higher the efficiency, the less fuel the furnace will use to heat your home. The government established minimum AFUE rating for furnaces is 80%. In contrast, many furnaces manufactured before 1992 had AFUE ratings as low as 60%.
High-efficiency furnaces, also called condensing or sealed combustion furnaces, offer AFUE ratings from 90% to 98%. See the Home Page of our website for information regarding the fact that these High-Efficiency furnaces will become standard by May 2013.
Although the higher efficiency may result in a more expensive furnace, Welsch professionals can use heating data from our area to help determine about how long it will take you to recover the additional cost in energy savings. Of course, after the payback, you continue to save on your energy bills for the life of the system.
3. Comfort Features –
Many furnaces offer additional features that provide greater comfort (as well as additional energy savings). Two-speed and variable speed furnaces can run on lower speeds up to 90% of the time, so they operate more quietly and run for longer periods of time than single-speed furnaces. Longer operating periods translate into fewer on/off cycles, fewer drafts and much smaller temperature swings — only one or two degrees instead of the four-degree swings common with single-speed furnaces. Plus, better air circulation helps prevent air “stratification” – warm air rising to the ceiling and cold air settling on the floor. In short, you get consistent, even heat throughout your home.
The variable speed furnaces provide the ultimate combination of comfort, efficiency and quiet performance. In addition to their other benefits, they offer “smart” motors that can monitor your home’s comfort needs and automatically adjust the volume and speed of air to provide the most efficient heating or cooling. They offer added electrical efficiency as well: the “smart” fan motors on some models sold by Welsch use less electricity than a 100-watt light bulb. They operate so efficiently that they can actually increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
What should I look for in a new air conditioner?
When you purchase a new car, the quality of it helps determine how well it will perform and for how long. An air conditioner is really no different. Purchasing a brand name that has a reputation for quality and reliability can save you headaches and extra expense down the road.
New Welsch air conditioners and split systems, for example, undergo 34 quality tests and checks during production, with more than 20 of these being performed on every unit – not just on random samples. Plus, we back every air conditioner in writing, with a 5-year limited warranty on the compressor (some deluxe models have 10) and from one to ten years(depending upon the model) limited warranty on the parts.
Cooling efficiency for air conditioners is indicated by a SEER (Seasonal Energy Efficiency Ratio) rating, which tells you how efficiently the unit uses electricity. In general, the higher the SEER, the less electricity the unit will use to cool your home. The government mandated minimum efficiency for air conditioners is 13.0 SEER.
Usually, the higher the efficiency, the more expensive the unit. Your Welsch professional can use cooling data from our area to help you determine about how long it will take you to recover the additional cost in energy savings. Of course, after the payback, you continue to save on your energy bills for the life of the system.
One other point to keep in mind is that your air conditioner is a “split system,” which means that there is an outdoor unit (condenser) and an indoor unit (coil). If you are replacing an existing system, both units should be replaced to make sure your new condensing unit gives you optimal performance, efficiency and comfort.
Comfort Features –
Some air conditioners offer additional features that provide greater comfort (as well as additional energy savings). Two-speed units can run on low speed (using 50% of the energy) up to 80% of the time, so they operate more quietly and run for longer periods of time than single-speed models. Longer operating periods translate into fewer on/off cycles, fewer drafts and much smaller temperature swings — only two or three degrees instead of the four-degree swings common with single-speed units. Plus, better air circulation helps prevent air “stratification” – warm air rising to the ceiling and cold air settling on the floor. In short, you get consistent, even cooling throughout your home.
If you purchase a multi-speed or variable speed furnace or fan coil with your unit, you will enhance both the comfort and the efficiency of your air conditioning system even further.
How do I compare performance?
The minimum efficiency furnace today is 80%, and we have furnaces with efficiencies as high as 98%.
In general, the higher the efficiency of the furnace, the higher the initial cost, but the less fuel it will use to heat your home. If you have an older furnace, from before 1992, it probably has an AFUE of about 60%. You could save up to 60% on your heating bills by replacing it with a new high-efficiency furnace. So the cost to replace your old, inefficient furnace is paid back through lower utility bills.
The typical SEER rating of units manufactured prior to 1992 was about 6.0. Beginning in 1992 the government began establishing minimum SEER ratings for manufacturers. Curretly the minimum SEER air conditioning unit has a 13.0 SEER Rating. However, we have units with SEER Ratingsas high as 18.0 SEER.
As with furnaces, higher efficiency in air conditioners usually means higher initial cost but lower utility bills. Ask your Welsch professional to help you determine about how long it will take you to recover the additional cost in energy savings. Of course, after the payback, you continue to save on your energy bills.
There’s one other factor that affects the efficiency of your air conditioning system: the indoor coil. (Your air conditioner is a “split system,” which means that there is an outdoor unit, or condenser, and an indoor unit, or evaporator coil.) If your condensing unit is not matched with the proper indoor coil, it may not give you the stated SEER ratings and could even develop performance problems. (It’s kind of like putting two new tires on one side of your car and leaving the old, worn-out ones on the other side. You’d probably be disappointed with both the performance and the miles per gallon you get.) When you’re replacing an existing system, make sure you replace both units so your new condensing unit will give you optimal performance, efficiency and comfort.
The sound level of outdoor units is measured in bels (similar to decibels), on a scale from 0 (barely perceptible sound) to 13 (the threshold of pain). Most air conditioners operate at 8 to 9 bels; some units’ ratings are as low as 6.8. That may not sound like a wide range, but consider this: 9 bels sounds 10 times louder than 8 bels. That means one 9-bel air conditioner is as loud as 10 units rated at 8 bels. So we think taking the time to compare bel ratings is pretty sound advice.
However, models that have two-speed or variable-speed operation typically also offer lower operating sound levels, because there is less noise from the blower motor and from air turbulence at lower speeds. Some of Welsch’s variable-capacity models even have a “ramp-up” feature that gradually introduces warm air into your ducts, helping prevent the “creaking” noises that come from ducts expanding and contracting.
Since two-speed and variable-speed models normally run on “low” speed up to 90% of the time, you’ll find they’re a sound solution when you want to enjoy peace and quiet.
Variable-speed furnaces offer “smart” motors that can monitor your home’s comfort needs and automatically adjust the volume and speed of air to provide the greatest comfort and the most efficient heating or cooling. They provide the ultimate combination of comfort, efficiency and quiet performance.
Why ‘match’ my condensing unit and outdoor coil?
Your central air conditioning system is a split system. That means it consist of two parts: and indoor unit (coil) and outdoor (condensing) unit. These two parts are specifically designed to work together as a coordinated “team” to provide top performance and maximum efficiency and comfort. Plus, since both components are necessary for a working system, both parts of your existing system were originally installed at the same time – which means they both wear out at the same time. So if you install a new outdoor unit, be sure to include a new, equally efficient “matched” indoor unit.
If you don’t replace your indoor unit, you won’t be getting what you paid for. In fact, your system could be up to 15% less efficient than stated – and you’ll be less comfortable, too. That’s why simply replacing just the outdoor unit isn’t a bargain in the long run.
Replacing the outdoor unit but leaving the old indoor unit may offer you the lowest price, but it won’t give you the best value. At best, when your air conditioning components don’t match, you’ll be sacrificing comfort. The system may still “work,” but it won’t perform up to the promised energy efficiency. Over time, this will also cost you more money. At worst, when the components aren’t matched, it could create undue stress on your cooling system, resulting in unnecessary, premature failure.
When you consider the sacrifices and the added costs of repairing or replacing these unmatched units, installing a matched system the first time around makes good sense. You’ll get higher efficiencies, greater reliability and more comfort. And that’s a real bargain.
What should I ask before I purchase a system?
When you buy a new car, the quality of it helps determine how well it will perform and for how long. A heating and cooling system is really no different. Purchasing a brand name that has a reputation for quality and reliability can save you headaches and extra expense down the road.
Air conditioners have cooling efficiency ratings from 13 to 18 SEER (Seasonal Energy Efficiency Ratio).
One other point to keep in mind is that your air conditioner is a “split system,” which means that there is an outdoor unit (condenser) and an indoor unit (evaporator coil). If you’re replacing an existing system, both units should be replaced to make sure your new condensing unit gives you optimal performance, efficiency and comfort.
In general, the higher the efficiency of the unit, the more it will cost but the less fuel it will use to heat or cool your home. So the cost to replace your old, inefficient unit (or to move up to a higher efficiency model) is paid back through lower utility bills.
There’s a good chance you won’t ever think about the sound level of your air conditioner… until, that is, you try to enjoy a quiet conversation with some friends in your back yard. Sometimes noise from condensing (outdoor) units even interferes with your peace and quiet indoors, so it’s a factor you should at least look at when you’re comparing different models.
The sound level of outdoor units is measured in bels (similar to decibels), on a scale from 0 (barely perceptible sound) to 13 (the threshold of pain). Most air conditioners operate at 8 to 9 bels; some units’ ratings are as low as 6.8. That may not sound like a wide range, but consider this: 9 bels sounds 10 times louder than 8 bels. That means one 9-bel air conditioner is as loud as 10 units rated at 8 bels. So we think taking the time to compare bel ratings is pretty sound advice.
Some furnaces and air conditioners offer additional features that provide greater comfort (as well as additional energy savings). Two-speed units can run on low speed up to 80% of the time, and offer fewer drafts, smaller temperature swings, and better air circulation for more consistent heating or cooling throughout your home.
Variable-speed furnaces provide even more added comfort features for the ultimate combination of comfort, efficiency and quiet performance. They can also increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
For more details on quality, efficiency, sound and comfort, go to How can I compare the performance of heating and cooling products?
For the optimal combination of comfort and efficiency, a total comfort system is your best bet. By matching a furnace and air conditioner with the right products for air cleaning, ventilation, humidity and system control, you can make your home a much more comfortable place to spend your time and save money on your energy bills.
For your peace of mind, be sure to ask your us about the manufacturer’s warranty that comes with your new heating and cooling system. You should particularly ask about the length of time your equipment is covered and what specific components are included under the warranty.
You may also want to ask us about the availability of maintenance agreements, the best way to keep your equipment in peak operating condition and reduce the likelihood of unforeseen repair costs.
How do the components work together?
Today’s energy-efficient homes can help you save money on your monthly utility bills. But while they keep heat in, they can also seal in stale, recirculated air. For the healthiest living environment, your home’s stale indoor air should be exchanged for fresh outdoor air at least five times per day. Every time you let stale air out and fresh air in , though, you let expensive heat or cooled air escape, too.
A ventilating system solves the problem by bringing fresh air into tightly constructed homes without wasting precious energy. Heat recovery ventilators recapture heat energy lost from indoor air during the winter months; energy recovery ventilators recapture both heat and cooling energy year-round.
The ideal heating and cooling system is one you can control to fit your lifestyle. Welsch’s thermostats and zoning systems give you both flexibility and control over the performance of your system.
Thermostats help your heating and cooling system maintain the optimal temperature setting with the utmost energy efficiency. Today’s models allow you to program your home temperatures to suit your lifestyle and schedule.
Zoning systems allow you to put heating and cooling where you need it most, enhancing your comfort and reducing your energy costs by as much as 30%.
Here’s some information you can warm up to. Welsch’s furnaces and boilers provide comfortable, even heat throughout your home and offer efficiency ratings that keep your energy bills at a comfortable level, too.
Welsch’s gas furnaces are available in efficiencies from 80% to 98% AFUE, and several models offer variable-speed operation, for even greater efficiency and comfort.
You’ll be able to breathe easier with Welsch’s air treatment products. Our mechanical and electronic air cleaners will remove the vast majority of the microscopic pollutants that settle on your furniture, your heating and cooling system, and – worst of all – your lungs. You’ll see the benefits everywhere from better system performance to improved health.
Air Conditioning Systems
Central air conditioners are split systems, which means they have both an outdoor unit (condenser) and an indoor unit (coil). Your Welsch professional will match these two parts in terms of capacity and efficiency so your system performs properly.
Welsch offers a wide range of air conditioners, with efficiency ratings from 13.0 to 18.0 SEER and additional comfort features, such as two-speed operation. Our outdoor condensing units have low sound ratings, weather-sealed fan motors, a baked-on powder paint finish for durable good looks, and limited warranties of one year to 10 years for compressors and other parts.
We can match your outdoor (condensing) unit with the appropriate indoor (fan coil) unit to make sure the two parts of your system work together as a team to provide top performance and comfort.
How do furnaces and boilers work?
Boilers create heat the same way but instead of heating air they typically heat your home by circulating steam or heated water through a system of pipes and baseboard or radiator-type heat exchangers.
Some furnaces offer additional features that provide greater comfort (as well as additional energy savings). Two-speed furnaces can run on low speed up to 80% of the time, so they operate more quietly and run for longer periods of time than single-speed furnaces. Longer operating periods translate into fewer on/off cycles, fewer drafts and much smaller temperature swings — only one or two degrees instead of the four-degree swings common with single-speed furnaces. Plus, better air circulation helps prevent air “stratification” – warm air rising to the ceiling and cold air settling on the floor. In short, you get consistent, even heat throughout your home.
Variable-speed furnaces provide the ultimate combination of comfort, efficiency and quiet performance. They offer “smart” motors that can monitor your home’s comfort needs and automatically adjust the volume and speed of air to provide the most efficient heating or cooling. They offer added electrical efficiency as well: the “smart” fan motors on some of Welsch’s variable-capacity furnaces use less electricity than a 100-watt light bulb. They operate so efficiently that they can actually increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
How do air cleaners & humidifiers work?
A mechanical air cleaner has a heavy-duty media filter that can trap up to 28 times as many particles as a standard fiber glass filter, including animal dander and plant spores… These units can remove up to 99% of the air borne dust and dirt particles.
Air cleaners can improve your health, keep your entire home cleaner, protect your valuable investments and save you the time and aggravation of constant dusting.
Controlling humidity can not only affect how comfortable you feel, it can actually save you money on your monthly energy bills.
Our bodies “feel” heat as a combination of temperature and humidity. In other words, the more humid the air, the warmer it feels. So if you add humidity to dry, heated air in the winter with a Welsch humidifier, you can set your thermostat lower and still be comfortable – while you save money on your utility bills.
A humidifier can also help prevent dry, cracked skin, make it easier to breathe, protect your woodwork and reduce static electricity. It can even make you less susceptible to sore throats and winter colds.
Humidifiers operate on the basis of a simple concept. Air heated by your furnace or heat pump passes through a ceramic-coated pad in your humidifier, called an evaporator pad. The air absorbs moisture from the water-soaked pad and becomes water vapor that humidifies the heated air that is circulated throughout your home. Most humidifiers feature an adjustable humidistat so you can control the exact amount of moisture in the air. The proper amount of moisture depends on the outdoor temperature and other factors; your owner’s manual has recommendations for the best settings for your conditions.
How do heat and energy recovery ventilators work?
A : While today’s energy-efficient homes do a great job of keeping heated or cooled air in, they also seal in stale, recirculated air. A ventilating system solves the problem of stale air by bringing fresh air into tightly constructed homes without wasting precious energy. Heat Recovery Ventilators recover heat energy during the heating season; Energy Recovery Ventilators recover both heating and cooling energy year-round.
Every home contains a certain amount of unhealthy gases from a variety of sources – building materials, the earth under your home, your heating and cooling system, and even people, who breathe out carbon dioxide. The easiest way to get fresh air into your home, of course, is to fling open a window. The problem is that you lose expensive heated or cooled air in the process.
A ventilator allows your home to “breathe” by bringing healthy, fresh air inside in a controlled way. Before it removes stale air from your home, it also recovers much of the heat or cooling energy through the use of a heat exchanger. Then, it transfers that heat or cooling directly to the fresh outdoor air it draws in. Best of all, the ventilator does this without ever mixing the two air streams. The incoming air stays fresh. And you maintain your heating or cooling system’s energy efficiency.
Welsch ventilators are controlled by a convenient wall-mounted control unit, and have three comfort modes. The recirculation mode recycles indoor air continuously and exchanges air only when humidity exceeds the desired level. This setting allows homeowners with baseboard heat to enjoy the advantages of a forced-air heating system. In the continuous mode, the unit replaces indoor air with fresh outdoor air 24 hours a day. The intermittent mode provides the greatest economy, with the unit turning on only when humidity levels exceed the desired level.
Making a ventilator part of your home comfort system is like being able to open a window in every room even on the hottest or coldest days … without the drafts, the humidity or the high energy costs. It’s literally a breath of fresh air.
How do thermostats work?
A : Thermostats help your heating and cooling equipment maintain the optimal temperature setting with the utmost energy efficiency. Today’s electronic models are a vast departure from earlier mechanical styles. Microprocessors allow you to program your home temperatures to suit your lifestyle, so you can keep things comfortable while you’re home and automatically set back your temperatures to save energy when you’re away or sleeping.
Electronic thermostats work in much the same way as older, manual thermostats did. The microprocessor inside compares the thermometer reading of a room’s temperature to the desired temperature you select. Then, it gives start and stop commands to the heating or cooling system to bring the temperature to a level that makes you comfortable.
Programmable thermostats basically work the same way, but they are far more convenient. Once you program the thermostat to customize the system’s operation to fit your lifestyle and schedule, all you have to do is relax and let it do all the work. You simply program into its memory the temperatures you need, at what time of the day, to stay comfortable and save energy all season. You only need to program it once – until the season or your lifestyle changes.
The most important way that a programmable thermostat saves energy is in its setback feature. When you don’t need a normal level of heating or cooling, you can program the thermostat to set the temperature back until the next pre-programmed time when you want normal temperatures. Programming temperatures around 63 F on cold winter nights, when you’re snuggled under blankets, can help you save as much as 15% on your heating costs. You can save even more by programming your system to “setback” the temperature when your family is away at work, at school, or on vacation.
When should I repair equipment versus replacing it?
A : When you’re frustrated with an equipment break-down, it can be tempting to find the least expensive “quick fix” to get on with your life in relative comfort. That “quick fix” may be the least expensive now, but it may not give you the most value – or cost you the least – in the long run.
Paying for repairs to an old or inefficient system often simply prolongs the inevitable. It’s almost like putting a bandage on a serious injury. An older system that breaks down once is likely to break down again … and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your heating and cooling system.
There’s also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. After you’ve recovered from the repair bills and the frustration of system breakdowns, you still won’t save on your energy bills.
Even six-year-old heat pumps and air conditioners are considered grossly inefficient by today’s energy efficiency standards. So are most furnaces built before 1992. So you could save up to 60% on your energy bills with new high-efficiency equipment. That’s why installing a new heating and cooling system can actually pay for itself in energy savings within a relatively short time. Looking at the Big Picture.
When one component of your system breaks down unexpectedly, it’s easy to just focus on repairing or replacing that component. But each part of your system works with the others to boost efficiency and reliability, so it helps to keep the big picture in mind.
Replacing your old furnace with a new higher-efficiency model but leaving your old mechanical thermostat in place, for example, won’t allow you to enjoy all the efficiency advantages the furnace has to offer. Likewise, if you install a new furnace but don’t get a humidifier, the air will seem cooler, forcing you to operate your new system at a higher temperature to be comfortable. Plus, you can often save on installation costs if you have several components of your system (for example, a furnace and an air conditioner) replaced at the same time.
How is energy use measured?
A : The efficiency of gas and oil furnaces is measured in a rating known as AFUE (Annual Fuel Utilization Efficiency). A lot like your car’s miles per gallon rating, AFUE tells you how efficiently the furnace converts fuel (gas or oil) into heat. An AFUE of 80% means that 80% of the fuel is used to heat your home, while the other 20% basically goes up the chimney.
The U.S. government has established a minimum AFUE rating for furnaces at 80%. (In contrast, many furnaces manufactured before 1992 had AFUE ratings as low as 60%; – so nearly half the fuel was being wasted.) Furnaces with ratings of 90% or higher are known as “high-efficiency.” The maximum furnace efficiency available is around 98.0%. Also see the front page of our Website for information regarding the government’s proposal to increase the minimum AFUE for furnaces installed in the St. Louis area to 90%, effective May, 2013.
The cooling efficiency for air conditioners and heat pumps is measured in a rating known as SEER (Seasonal Energy Efficiency Ratio). The higher the number, the greater the efficiency.
The typical SEER rating of units manufactured prior to 1992 is about 6.0. Through the years the government has established increasing minimum SEER ratings for the manufacturers. The current minimum SEER rating is 13.0 SEER. However we have high efficiency air conditioning units with SEER ratings up to 18.0 SEER.
Heat pumps also have heating efficiency ratings, indicated as an HSPF (Heating Seasonal Performance Factor). In general, the higher the HSPF rating, the less electricity the unit will use to heat your home.
What is the EPA’s Energy Star program?
Furnaces are the most commonly used residential heating system in the United States. Approximately 38 million gas furnaces are currently operating in U.S. homes and approximately 2.5 million of these furnaces are replaced annually. A 15-20 year-old furnace may be only 66% efficient and cost up to $730 per year to operate. A new high-efficiency furnace can be 90% efficient or greater and cost as little as $525 to operate annually. Choosing to purchase a furnace in the 90-98% efficiency range can reduce pollution and save homeowners hundreds of dollars over the equipment’s lifetime.
Industry-leading furnace manufacturers have signed agreements with EPA to produce and promote high-efficiency furnaces that are 90% efficient or greater. These high-efficiency gas furnaces squeeze energy savings from furnaces using an advanced “condensing” technology. Products qualifying for this EPA program will be identified by the EPA Energy Star logo. See the front page of our Website for the latest information on higher efficiency furnaces.
Purchasing energy-efficient products becomes easier for consumers, as now they can simply ask for Energy Star models when working with a contractor to select a new furnace. Most of the major furnace manufacturers have decided to participate in the EPA program. Thus heating contractors will have easy access to Energy Star furnace models.
Over 10 years, an Energy Star furnace could save $1,700 relative to an old furnace, and $920 relative to a new standard furnace.
*Savings based on $732 average annual heating bill from a 1993 American Gas Association survey for the Middle Atlantic region. EPA estimates for old furnace AFUE = 66%; standard furnace = 80%; and Energy Star = 92%. Actual savings for individual homeowners will vary based on geographical area of the country, local gas rates and the age and size of the home.
For more information about Energy Star furnaces, please contact: Peter Banwell, Manager, Energy Star Furnaces, U.S. EPA (6202J), 401 M Street, S.W., Washington, D.C. 20460. Phone: (202) 233-9408. Fax: (202)233-9578.
About half of all energy used by households goes to heating and cooling the home. Over 7% of all homes are heated and cooled with air-source heat pumps and 24% of new homes are built with them. Also the number of central air conditioning units in homes is increasing rapidly. Seventy-seven percent of new homes are now built with central air conditioning, up from 43% in 1972, and over 40% of all existing homes now have central air conditioning. In 1994, over 1 million air-source heat pumps and almost 4 million central air conditioners were shipped from manufacturers; the most ever.
By increasing the efficiency of new air-source heat pump and central air conditioning units being installed, we can dramatically reduce the nation’s energy consumption and resultant pollution. This will also help utilities offset their peak loads and avoid having to construct costly new power plants. More efficient equipment has the added benefit of helping consumers save money on their energy bills.
How environmentally-friendly are the new refrigerants?
The culprit in traditional refrigerants (R-12 and R-22) is a chlorine atom, which reacts with ozone in the upper atmosphere and destroys it. R-410A, chemically known as an HFC (hydrofluorocarbon), contains no chlorine and will not damage the ozone layer.
You may already know about alternative refrigerants if you’ve purchased a new car since 1994. Today, cars keep you cool with a non-chlorine refrigerant known as R-134A. The home air conditioning industry has decided to use R-410A as the alternative refrigerant for its residential cooling products.
All air conditioner outdoor units are specifically designed to work with matched indoor units for optimum efficiency and performance. The result of this matched system is a coordinated, top-performance team that ensures the dependability and high efficiency today’s applications require.
Air conditioner outdoor units may “work” with indoor units other than those for which they have been specifically designed… however, the result is a definite compromise in system performance.
Through the years, indoor blower coil units have undergone numerous design advances – especially in the areas of air handling performance, filtering efficiency and operating sound levels. A new outdoor unit will also include the latest design advances.
The cooling and/or heating efficiency ratings that are advertised for an air conditioner are based on their performance as matched systems.
While changing only the outdoor unit may result in improved efficiency compared to the old system, it will not be as efficient as it was designed to be and your savings will be lower than with a matched system.
If an air conditioner outdoor unit is 10 years old and needs to be replaced, the indoor unit is just as old and has been subjected to the same amount of wear and tear. Replacing both units means you won’t have to replace the indoor unit in a short time…you’ll have years of service from both units.
A new unit also gives you a new product warranty. Replacing the indoor unit at the same time as the outdoor unit results in peace of mind, knowing the new warranty covers the entire system.
At first glance, replacing only an air conditioner outdoor unit may appear to be a bargain. But when you consider the lower cooling and heating efficiencies, decreased reliability and the high cost of ownership that results, it’s not such a bargain after all! Replacing an entire air conditioner system costs more, but you get more…efficiency, reliability and comfort.
Should I zone my home?
Zoning divides your home into separate comfort areas and makes your comfort equipment cool or heat only areas that need conditioning. For example, a living room with large windows may stay too hot in the summer and too cold in the winter. A zoning system will send more conditioned air to the living room, to make up for the heat gained or lost through the windows.
Today’s families have different lifestyles and comfort needs. Maybe you have a home office that needs extra conditioning during the day, and none at night. Or you only use the upstairs bedrooms when guest visit. Whatever your needs, zoning can keep each area of your house at the perfect temperature for you and each family member.
If you are replacing your air conditioner or furnace, it is an ideal time to install a zoning system. When your new comfort equipment is matched with a zoning system, you will have precise control in each zone. Houses that had been nearly impossible to keep comfortable are a thing of the past.
Zoning is also ideal for new homes, since it is installed during construction. If you are buying a new home, check with a your builder about a zoning system. It could make the difference between enjoying your new house and being truly comfortable in it!
Installing more than one comfort system can work to keep temperatures comfortable, but multiple systems are expensive. Typically, in a two-story home, one comfort system is installed for the downstairs, and one for the upstairs. This way, when hot air rises, the upstairs unit can keep it cool upstairs, even in the summer. And in the winter, the downstairs unit can keep that area warm.
Zoning uses only one comfort system to control the temperature for each zone. Installing a comfort system with a zoning system costs quite a bit less than installing two systems, and the yearly maintenance is also less expensive.
In almost all zoning systems, zoning is controlled by thermostats in each zone. For instance, if you have four zones in your house, you will have four thermostats. Depending on your zoning system, you may have a choice of thermostats. With seperate thermostats, each zone signals the heating or cooling unit independently. This lets the system deliver cooling or heating only where it is needed. You will never have to cool or heat the whole house just to make one room comfortable.
Zoning can drastically lower your cooling and heating bills. Zoning systems can use setback thermostats in each zone to make the most of energy savings. However, in zones rarely used, electromechanical thermostats make sense because you can set them at energy-saving temperatures and forget about those areas of your home. No more closing registers or shutting doors with each seasonal change.
A good example of this is a guest room on the north side of the house. You do not want to condition it like the rest of the house, but in the winter, it needs to be kept from freezing. With zoning, you can set the thermostat back, and know you are not wasting money. And you have peace of mind knowing the bedroom will not get cold enough to freeze pipes.
Another way zoning can save money is when you are not at home. When you leave for work or vacation, you can set the whole house at an energy-saving temperature to avoid conditioning an empty house. And if you have setback thermostats, you can program them to have your living areas comfortable when you arrive home.
As you begin using your home more and in varying ways, as a home office, for example, zoning will become more important. Also, the energy savings can really mean a lot with a zoning system. Ask your Welsch rep how you can make your home more comfortable than ever!
Yesterday (Thursday) I called with an air conditioning problem. After my call a serviceman contacted me (he was working in North County) letting me know that he will call again. He did and 15 min later he arrived, diagnosed the problem and fixed it. The heat was suffocating, I watched him work. I would like to commend him.-- Frank H.
Welsch Heating and Cooling came out fast (our old unit stopped on a Friday – our new one was in by Monday.) They were very responsive to our needs and very helpful during the installation and followed up to ensure we were happy with our service!-- Corinne D.
Very courteous,very professional,very patient. Workmen were exceptionally efficient. Excellent cleanup. Explained everything that even an old guy like me could understand it. Sales rep was outstanding.,and office staff is tops. Would highly recommend this company to everyone.-- Bill53
Our family tried 4 other company’s in St. Louis to replace old boiler and three AC units for a 4,500 sq. ft. , 100 year old home. It was a VERY complex project involving a lot of thought and creativity. The project was also completed a week before its expected length.-- G.S.
Rick worked closely with our family every day and was very knowledgable, but most importantly, he is a great person first!
A service tech came out today and looked at my residential boiler and was very helpful. He is a wealth of information and did a great job.-- Erik E.
I would like to compliment you on the quality of work and courtesy of the technicians who did the installation. These employees are certainly an asset to your firm.-- Dan J.
I could not be happier with my decision to use Welsch.-- Jeff C.
Welsch Heating & Cooling were professional from the first steps to the completion of my project. They replaced two furnaces in my house. The sales rep was trustworthy with the units he recommended. He also pointed out existing ventilation problems that could be a safety concern. The installation crew were friendly and efficient. They cleaned up their work area and removed old units without any problems. They addressed the saftey concern to ensure furnace was ventilated properly to code. They took care of city code inspections before completing the job. Service crew had to be called out twice thereafter to adjust ventilation and blower settings. Service crew was professional and friendly.-- Marcus P.
This is just a short note to let you know how courteous and educational our recent technician was serving us for our regular fall service. I was searching for someone to explain these issues to me and he knew his subject matter and was more than gracious with his time educating me.-- Renee K.
I think you should know the type of people you have working for you. I can only say good things about the crew that came to my house today and installed an American Standard Central heating and air conditioner. Dave, Brian and Mark worked as a team – taking a two day project and making into one. They did not stop for a break or lunch. Your men should be commended on their excellent service, professionalism, knowledge and patience. Thank you for your business – one that we will highly recommend.-- Joe and Sharon M.
Welsch had been doing the maintenance on my old system, which was replaced with a new one this winter. From the service on the old to the installation on the new, I have been very happy with the quality of the work and the excellent service I get from everyone in the company. I love the new thermostat I can control with my IPhone! I love my service tech Chris. He is so great about giving me tips on using the system!-- SF
I felt the need to write and praise your company! I have used Welsch for almost 15 years for heating and a/c maintenance and service. I had a slight emergency today, called this morning and you had someone come this afternoon. Chris Sasse was the technician and could not have been nicer or more helpful! In this day and age, I find it remarkable the integrity and commitment to customer service and satisfaction of your company. Thank you so very much! You have a customer for life!-- Paula J.
Our a/c fan went on the hottest day of the year. We have used Welsh for years and they were quick to respond and had a new system in the next day. Couldn’t be happier.-- BCM
Very fast installation-- Very fast installation
Our gas furnace replacement was completed in less than 2 hours! Everything was cleaned up and working in about half the time I expected.
I was very happy with the prompt, professional service when we purchased our new furnace. All options were presented in a clear, concise way. I would definite recommend Welsch.-- Mary H.
I just wanted to drop a note of sincere “thanks” for the wonderful service we received today. When my kids called me this afternoon to tell me that the A/C was blowing warm air and that it was 84 degrees in the house, I immediately called Welsch’s emergency service line from my office. I was told we would be put on the emergency/overtime schedule and that a technician would call me. I left my office in Bridgeton immediately — and Welsch beat me to my house by over 5 minutes! Ken (our technician) was great. He had the problem diagnosed quickly and had us back up and running/cooling in just about an hour from the time that I called for help. That’s amazing! Thank you so very much for your wonderful service!-- Jane C.
We just wanted to thank you for the excellent customer service your company offers. We have been clients for close to 20 years, having regularly scheduled service calls. Well the time finally came again, last night we called about 9 PM…We got a human (shock!) and the service tech on call called within 15 minutes. He said someone could be there at 7AM and they were! The service tech came, told us the “bad news” but then proceeded to “make it happen” so we could get the new unit in today (Saturday) because my husband and I are both travelling next week. The office helped, along with another young man that came in on his day off to help.-- Steve and Viki F.
From the moment we requested an estimate of our needs and the costs, we were satisfied. The technicians were friendly, competent and cleaned up…there was no mess. They worked in a timely fashion and we were able to carry on our regular routines without hampering their work.-- JMGM
They were very professional. Left the jobsite very clean. Explained the equipment quite well. Walked me through the several rebates. Overall, I cannot think of one bad thing about my experience.
On another note, my mother received her very generous Bread Co. gift card (for recommending you to me). She has promised to take me out for a delicious lunch. We both thank you. It is difficult to find businesses today that provide personal and dependable service. The Welsch company is steadfast in the way you take care of your customers. This quality sets you apart from others and is the reason you are successful. I certainly felt comfortable purchasing from Welsch and will definitely refer you to anyone I know needing your services.-- Cindy N.
Steve W. arrived on time. He cleaned out the air filters and showed me how dirty they were. He checked the outdoor AC units and cleaned them out. Said there was a lot of pine needles in them. One of the AC units was slightly low on freon and he suggested we keep an eye on that in the future. Steve was very engaging and pleasant and explained everything he did. I have used Welsh Heating & Cooling for many years and would highly recommend them.-- Kyle P.
Just wanted to let you know how grateful I am for the wonderful service I have received over the years from your company. ALWAYS super fast response time for repair work, from office staff calling for appointment, to calls the repairman is on the way, to the professional/courteous repairman that do a wonderful job. I know my cooling/heating system is antiquated and on its last leg, you can be sure your company will be my only choice to replace them. Thanks-- Matthew K.
bought the Annual Maintenance Agreement $178.95 for 2 visits per year. The A/C and heating system was checked and filters were changed as needed.-- Nicole M.
Welsch did a great job installing our outdoor a/c unit and replacing the coil. Quick, professional, polite and treated my fiancé with respect. Really appreciate the work they did.-- Mike M.
• Had to call Welsch this morning to ask about a thermostat issue. Both of the people I spoke with (the receptionist and the service tech) were extremely nice and helpful. The service tech gave me a few different options to try to rectify the thermostat issue before scheduling a service call. How many companies will do that? But Welsch is smart enough to know that scheduling service calls when they might not be needed is a waste of your time and money. You certainly can’t say that for many service companies!
I continue to highly recommend this excellent company!-- John H.
Had one air conditioner serviced. Tech was punctual and professional.I appreciated the update as to when the tech would arrive.-- Paul K.
They were very professional. Left the jobsite very clean. Explained the equipment quite well. Walked me through the several rebates. Overall, I cannot think of one bad thing about my experience.
We apologize for not sending this note earlier, we wanted to thank you so much for the wonderful afternoon. Not only was Denny a great tour guide, we met many players and were able to get great autographs for our kids! We loved the afternoon and will remember that for a long time!!! Thanks again for the wonderful service over the years and this AWESOME experience!-- Scott & Betsy N.
The team did a great job and provided exactly what we needed for our home.-- Mike P.
I have used Welsch Heating and Cooling for over 17 years. They are always responsive and very helpful!-- JDS
We have used Welsch before. This was part of an annual heating and annual air conditioning tune up. We have two air conditioners and furnaces so the price, in my mind was reasonable. ($290 combined for the two inspections and tune ups.)
They checked and cleaned the system and checked for correct amount of Freon and did it well.-- John M.
Rick, your guys were very professional and left the place clean. Tell them I appreciate it.-- Ken S.
Welsch Heating and Cooling has always been a great company for my family’s HVAC needs. Pure professionals!-- JDO
Just wanted to say thank you for the good service earlier today. Phil came to our house this morning and got our A/C unit back up and running and the house is quite cool now. Be sure to thank him for me – it’s nice to actually have to turn up the thermostat.-- Chris N.
We have used Welsch for over 30 years and have never had any problems. I recommend them highly. Very fair, prompt, friendly people and competitively priced.-- Bob H.
They did a great job on installation of new duct work & installing furnace with new outdoor unit.-- RHK
I have always received good service from Welsch. Today Brian C. came for my annual furnace service. He was very professional, yet friendly. He happened to arrive at a moment of crisis, as the float broke off of my sump pump just a few minutes before. He was extra patient, and even looked at it to give me his opinion whether it could be repaired, or if he agreed with me that I needed a new pump. It only took a few minutes, but it I was thankful, as I know he has a busy schedule. His customer service was exemplary.-- Helen P.
We have lived in our house for 16 years and have struggled with the poorly designed heating & cooling system for 10+ years. Welsch designed a new system that has brought renewed comfort to our living space. I wish we would have hired Welsch 11 years ago!-- Richard H.
I was extremely impressed with the technician. He came and looked at my unit to see what they can do to make it work more efficiently. He also told me exactly when he was coming and he was fair in pricing. Very professional. I really appreciated him. I commend the servicemen from Washington Missouri . He did a detailed excellent job! I would recommend them to anyone!-- Kathie T.
Enclosed is payment for my new A/C and furnace. Your workmen were exceptional. Ilene O.-- Ilene O.
I cannot remember the cost, but we got a new furnace and AC unit. They also installed a new thermostat that does wifi. I was pleased with their prompt, neat service.-- Barbara U.
Just sending a note of thanks for a job well done with the furnace and air conditioner replacement at my home. I appreciate your efforts on the sales side of this project. I also want to thank the men for the professional installation. They were prompt, friendly, informed and answered all of my questions about the installation. The County inspector showed up this morning and passed the installation. Please pass along my thanks to the guys.-- Tom P.
They installed a new furnace and a-coil for us. The installers were very professional and did a great job.-- Mike S.
I’m not sure if this is the best way to reach you with a big thank you. David and Chris did a great job over the weekend fixing our HVAC system. You guys installed it last November. The thermostat died. I called early Sunday morning and David and Chris worked together to figure out the issue and find a replacement thermostat. It was installed before noon. You really saved my bacon – my very pregnant wife was quite vocal about her need for air-conditioning. The swift action by David and Chris averted a serious crisis! Thanks. I will be glad to be a reference for your service if it helps.-- Fritz F.
We had Welsch replace one of our old air conditioners, air handler etc with a new Lennox! The whole process from estimate to completion was first class!!! Will definitely use them again!-- SR
Dependable service. I have worked with John for several years. He is nice and always on time. I trust his advice. It is reassuring to have someone who knows my home system so well. The company has always been responsive to my heating and cooling needs and they are very friendly. I love that they are a local company as well.-- Robert P.
P.S. I forgot to mention that Ed was our family repairman for a long time — I have good memories of him giving me broken parts to play with/disassemble when I was a kid!-- Nick S.
On Sunday evening during the high heat, I called as the a/c was providing warm air. I received a call that Service was alerted. Without any intervention on my part, the problem was determined and a new a/c was in operation by 2:00 PM. That’s “organization”.-- Russ B.
We have been using Welsch for over 20 years and have been impressed with every aspect of their service and products. Everyone is knowledgeable, friendly and always ready to help. We always highly recommend them to our friends.-- PN
I had other bids for an A/C and furnace, and Welsh was not the lowest bid, but it was the professionalism and knowledge of Rick (estimator), and the Lennox product that caused me to choose Welsh (for the 2nd time) to install the new system. I was just as impressed with Mark (installer) and his installer colleague with their attention to detail on the install. They finished under 6 hours, and the install appears to be excellent. That’s great since an HVAC system’s reliability has more to do with a professional install than the reliability of the equipment itself. But I am sold on Lennox, since Welsh was replacing an original Lennox HVAC system that had lasted 23 years, and the furnace could have gone on probably for many more years. You can’t go wrong with a Welsh installed Lennox HVAC system in my opinion.-- MW
Installation technicians were here on time saw them a few minutes before they knocked at the appointment time. I really felt bad for them considering the weather today. But, they are really hard working professionals and weather did not impede them! They installed both a new furnace and air conditioning unit (before the new laws take effect next Spring). They do excellent work and are courteous to the customer! You don’t always see the kind of work they do or courtesy anymore. I am thankful for their efforts and they represent Welsch well.-- Paul S.
I wanted to inform you that (the city) just completed the inspection of the two systems installed by Welsch. The inspector noted that the installation was a first rate job. I, too, would like to thank you and the entire Welsch Team for a very professional installation from start to finish. The new systems are performing well.-- Dick O.
Just want you to know how very happy we are with the excellent job Mike did on all of our copper gutters/flashing and dormers.-- John and Mary P.
I just wanted to tell you what a great experience it was to work with your company when they recently installed our new furnace and air conditioner. The guys and the office were terrific and we couldn’t be happier with the work and the performance of the new system (our old one was 23 years old give or take). You’ve created a great team there. Thanks again.-- Bill B.
You have done an excellent job coordinating and expediting all of our service work. You have kept our owner and tenant happy! Every representative I have met and worked with is an outstanding ambassador for your company. Appearance, knowledge and service are second to none. You are number one! Please pass along my sincere thank you to Mr. Welsch and your entire Welsch Team Employees.-- Roger S.
Lost air conditioning on Labor Day weekend when it was high 90’s. They actually came out on Labor Day and found the problem. It was the blower on the furnace. Serviceman recommended that I replace the furnace, which I did. The cost to put in a new blower was almost half of a new furnace which was more efficient. The day after Labor Day they were there first thing in the morning and installed the new furnace. They did not cut corners and the install was done correctly. I also used them in the past for a new air conditioner and had the same excellent service. Would use them again if needed. Very, very satisfied.-- RD
Salesman professional and personable. Installers on time and careful to not dirty up house. New A/C works great.-- Davy L.
We’ve been customers of Welsch Heating and Cooling for the past 40 years. There has never been one time when their service has not been exemplary!-- Debbi H.
Perfect dealer to do business with.-- Tom S.
Very courteous,very professional,very patient. Workmen were exceptionally efficient. Excellent cleanup. Explained everything that even an old guy like me could understand it. Sales rep was outstanding.,and office staff is tops. Would highly recommend this company to everyone.
I want you to know how pleased we are that we chose your firm to do the work that was needed in our home. My husband and I are so pleased with every aspect of the job. Our very noisy, over sized furnace, that was located in a closet outside of our bedroom door is history. We now have a new and very quiet furnace located in our attic and we can sleep through the night for the first time in five years.-- Carla G.
Removed old equipment and installed new heating & air-conditioning system in our home. All work was completed in one day as promised, and performed in a very professional manner.-- Horace P.
I would like to again compliment one of your fine employees. He comes two times a year and is always on time, I told him if he is early come anyway, so now he is a little early, great. He is very efficient and I think does a good job, we have no problems thru the year. We have used your company over eight years, we could not be more satisfied.-- Dan V.
I wanted to take a moment to express my gratitude for the outstanding service I received Monday from repairman Chris Sasse. Chris came to my house Monday morning, shortly after reporting a non-functioning thermostat. (We had no heat for 24+ hours.) He replaced the 1+ year old iComfort Wi-Fi thermostat, AND made sure everything else with the furnace was in tip-top condition before he left! It was reassuring to find that using Welsch Heating & Cooling was indeed a very wise decision!-- Carla H.
We built our home 12 years ago so we have had a lot of experience with Welsch. That experience has been especially good, but it became especially so yesterday. Our upstairs thermostat required new batteries so I put in three new batteries. I could not for the life of me program the thermostat so the air conditioning would work. I called you and in spite of a work overload, the Welsch man showed up in a short time and in 5 minutes had it going. I asked him, “Can I pay you or will Welsch send me a bill?” He said, “They told me if it was quick and simple don’t charge anything.” I want you to know that we appreciate that kind of consideration. Not too common in today’s world. You can be sure I will tell many people.-- Bob P.
The furnace went out during a cold snap in March. Welsch was here with different options available from repair to a new unit. We opted for a new air conditioner and heater as the old one was close to 15 years old. They were competitive with other dealers so we went with them. It was installed within 48 hours. My family has used Welsch for many years and keep coming back. They seem to be reliable and honest in their dealings.-- Jean P.
By the way, Welsh just installed a new system (furnace and a/c) in my father’s town house in Eureka. His a/c went out during the height of the August heat wave. Denny Turlin was our sales rep. As always, we got great service from Denny and your company!-- Brad J.
This note is to thank you for the excellent service we received from you. At 4:30 AM we called the answering service. We received a call that the technician was in the driveway. After a quick diagnosis, he went and got the needed part and by 8:45 AM he had our furnace running again. You have made this customer very pleased with your service.-- Joan Z.
My wife and I got home last night at 10:00 to find that our main floor furnace was not working. We have an upstairs furnace as well but no one lives there right now. I immediately called the people who put the HVAC in our house originally and who I have used throughout the past 16 years-Welsch Heating and Cooling. I spoke directly to a live person (not in India) and we agreed we could make it through the night. At 7:15 this morning they called to better understand the problem. At 9:00 their service man was at our door. He diagnosed the problem and offered to fix it or, since it would be expensive, suggested replacing the 16 + year old furnace. We agreed on a very good price. At 12:00 the installer was at my house. At 2:30 we had a new furnace up and running. Wow, still 8 hours left before it will be 24 hours since the problem was noticed. There is still fair and good service in this world and that’s why I need to share.-- Ray W.
We got four estimates and two of them were pretty high and two were very close, Welsch being one of those. But at the end of the day I was very happy with Welsch and the amount of time they took to figure out the right size AC and Furnace for us. I felt they were very honest and had been in the community for decades. My home is much warmer now!-- Dan P.
I just want to take a moment to thank you for the manner in which a service request was handled yesterday, May 29th.-- Dennis D.
First of all thank you for getting a technician out here with a few hours.
Secondly, I really appreciate the way the resolution to my problem was handled.
Rob was prompt, courteous, and obviously, very knowledgeable. His diagnosis was that the fan blade (wheel) on the blower motor was out of balance or cracked which was causing the bearing noise from the motor. He suggested that we replace the wheel and since the motor was just replaced last year, Welsch would replace the motor under warranty also because the wheel problem could have caused stress on the motor which, in turn, could result in premature failure of the motor.
The point is, I just want you to know how refreshing it is to be dealing with a company that, first of all, employs folks the caliber of Rob, and additionally stands behind their products and services and REALLY TAKES CARE OF THEIR CUSTOMERS.
I really feel, as usual, Welsch treated me very fairly.
We called Welsch to provide a second opinion after another service provider recommended a new furnace. The technician was not only professional, prompt and courteous, he was unbelievably thorough! He insisted on combing through every aspect of our furnace to diagnose a problem, and found one in the most unlikely of places. (It seems a June Bug had gotten trapped in part of the apparatus that controls the air flow, and as a result, it was causing the system to malfunction.) He removed the dead bug, and our furnace has been working ever since. This was well worth the price of the service call, and we will most certainly use this company for our future HVAC needs.-- Lynn P.
Your people did a wonderful job with the HVAC installation work, and I truly appreciate your accommodating my schedule and my Freon concerns. Mr. Welsch you have some very nice people working for you.-- Louis G.
Welsch Heating and Cooling Company provided me with excellent and timely service for my furnace repair on 10-23-14. The furnace was not working properly and with the cold months approaching, I knew I needed to have quality service to have our furnace up and running again. Mr. Rick Turlin provided me with excellent service. He answered all of my questions and the repairs were made very swiftly. Our furnace is now running smoothly and I could not have asked for more quality professionals who provided great service.-- CHarts
Welsch employees have always been professional and helpful. They have provided the best service and solutions possible to all of our needs over the years.-- JPatti
Hi Carol – just a note to let you know how much I appreciate the customer service of Welsch Heating and Cooling – didn’t know how to email your husband, so I thought I would let you know.-- Linda M.
Yesterday – Sunday – my heater quit (it is not quite 1 year old). I called your answering service and received a return call within 15 minutes. David walked me through all the possible fixes and then had me restart the heater. It popped right on. He then said that he wanted someone to look at the unit to make sure all was well. I received a phone call from your company at 8am today telling me to expect a service tech before noon! He came at 8:30, checked everything out – cleaned the fuel ” igniter thingy” and said that it should be fine. He was out of here in 45 minutes! Very nice man.
I love the Bryant system that you all installed last year and I love your customer service!
Purchased a new air conditioner and furnace and was impressed from the initial sales contact, to verifying what we needed, installation and clean up. Everyone we dealt with did a great job and we love our new system.-- Kara L.
I have used them since 1997 and have never been disappointed! Once we had a horrible sickening smell in our house. The gas company couldn’t and told us to call the fire department who said maybe it was The furnace. It was 2 degrees F outside and we had to leave the house open. The man from welsh said it wasn’t the furnace but he promised he wouldn’t leave till he found it. Turned out a gas can had spilled in the garage and got into insulation near furnace, so the smell permeated the house. Way above and beyond. We also the help they gave us in installing the furnace and AC…they did lots of explaining and helped us learn how to use the new thermostat. They could have told us to read the manual.-- VC
Service of the highest quality and friendly service personal-- James W.
Beginning with the initial contact I felt comfortable with the completeness of information given and the professionalism during bidding and installation. Installers were respectful and willing to answer any questions. This first experience along with the recommendations received from friends assure me this is a company I know I can trust to give me continued service.-- 1000Swifts
Rick did an outstanding job of assessing my needs, making appropriate suggestions, and fielding follow-up questions in a timely manner. The install crew was efficient and completed the install by early afternoon. While the crew did remove all the old components the basement floor could have used a sweeping – but I did add five sheet metal screws to my collection. I liked the rigid PVC drain line rather than the old hose drain line. The inspector suggested adding a bead of caulking on one furnace seam and twice mentioned “these guys do fine work”.-- Larry M.
Thanks so much for taking care of our urgent heating needs.-- Meryl S.
We have radiant floor heat, but added a heat pump. We also needed a new AC. Job took 2 days, since it was such a big job. Very professional & friendly gentleman we had come work. Even had a few new vents put in. The AC has never been cooler and we are so very happy.-- Brenda S.
Thanks for your help today! Our AC is back in working order.-- Lisa D.
Welsch Heating & Cooling Co.
2175 Welsch Industrial Ct,
St Louis, MO 63146