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Employee of the Month -September 2015

Employee of the Month

We are going to give just two examples of why we have chosen, Service Technician, Brian Chiesa, as our Employee of the Month for Sept. 2015.
Example 1.

Brian got a call to go to a fall service clean and check. The homeowners were a very elderly couple. They have a reusable/cleanable air filter in the furnace. He took it outside and properly cleaned it. When he was all finished, the air filter was still pretty wet and he was not comfortable reinstalling it yet. He temporarily installed a paper filter in its place and told the homeowners what to do when the filter dries. He noticed the husband has had a stroke sometime in his life but seemed to be ok at that time. Just in passing he mentioned to the salesmen what a wonderful couple they were.

Less than 2 weeks later he got a service call to return to the elderly couples’ home. Brian went to the door and the wife answered. She asked Brian “what direction does the air filter go in?” He told her, but said, “let me just put it back in for you”. As they were on the way to the basement Brian asked “where’s your husband?” The wife with a wavering voice said he passed away last week. He obviously gave her his condolences. He assured her all her HVAC need will be something that she will not have to worry about. We (Welsch) are just a quick phone call away.

Then to sweeten the deal, since the cleanable filters are quite a bit of work for anyone to install, he gave her a few paper filters free of charge. He showed her how to put them in and told her that this will be enough filters to get her to her next maintenance. This is a perfect example of thinking outside the box and doing the right thing.

Example 2

While I don’t have as many details on this example, I want to relay it because I (Butch) personally saw it happening. Driving home one evening on Olive St Rd. near an intersection, I saw one of our service trucks parked with no one inside. I was naturally concerned and looking in that direction saw someone helping what appeared to be an elderly man getting up from the street. I was naturally concerned an accident had occurred, but due to my position and the traffic on Olive at that time was unable to pull over in that direction. When I informed Denise, in service, she was already aware of the situation. It seems that Brian Chiesa was at the intersection and saw this elderly gentleman attempting to put a sign in the ground fall onto the street. As a result Brian pulled over and rushed to assist the gentleman before anything more serious happened.
This example of going out of your way for someone is what our company is all about.

Congratulations to Brian Chiesa –well deserved Employee of the Month for September 2015.

Reviews

Very courteous,very professional,very patient. Workmen were exceptionally efficient. Excellent cleanup. Explained everything that even an old guy like me could understand it. Sales rep was outstanding.,and office staff is tops. Would highly recommend this company to everyone.

Bill53

We built our home 12 years ago so we have had a lot of experience with Welsch.  That experience has been especially good, but it became especially so yesterday.  Our upstairs thermostat required new batteries so I put in three new batteries.  I could not for the life of me...

Bob P.

Steve W. arrived on time. He cleaned out the air filters and showed me how dirty they were. He checked the outdoor AC units and cleaned them out. Said there was a lot of pine needles in them. One of the AC units was slightly low on freon and he...

Kyle P.

We have used Welsch for over 30 years and have never had any problems. I recommend them highly. Very fair, prompt, friendly people and competitively priced.

Bob H.

I have used Welsch Heating and Cooling for over 17 years. They are always responsive and very helpful!

JDS

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